There are approximately 1.8 million Ontarians with disabilities and this number continues to grow as the population gets older. General types of disabilities include physical, hearing, vision, deaf-blind, speech, mental health, learning, intellectual, sensory, conditions such as diabetes, asthma, cancer, etc. and temporary disabilities. It is estimated that people with disabilities have spending power of approximately $21-$25 billion dollars a year in Canada.

The province implemented the Ontarians with Disabilties Act, 2001 (ODA) with the purpose to improve opportunities for people with disabilties by identifying and removing barriers to full participation. Although a great initiative, the ODA included no standards and limited enforcement; therefore, the government realized that the legislation needed improvement. 

In 2005, the Accessibility for Ontarians with Disabilties Act (AODA) was passed with the purpose to achieve a fully accessible Ontario by 2025 and included enforceable standards. The five standards included in the AODA are: customer service, built environment, employment, information & communication and transportation.

The first of the five standards, the Accessibility Standards for Customer Service, Ontario Regulation 429/07 was approved in July 2007. Municipalities must be in compliance by Janaury 2010. 

The Regulation requires that municipalities develop accessible customer service policy, procedures and practices and the Council of the Township of Southgate approved their Accessible Customer Service Policy on July 15, 2009. Please click here to view the document. 

We value all of our customers and strive to meet everyone’s needs. If you have any comments with regards to our customer service, please let us know.
Township of Southgate Accessible Customer Service Feedback Form

The County of Grey Accessibility Committee covers the area of Southgate. Members of this committee are from all over Grey County with staff resources from the lower tiers. For information on this Committee, please visit:​

Agendas and Minutess for the County Accessibility Committee can be found here.

If you would like to learn more about this legislation, please visit .
All information on this website is provided as a public resource of general information. Every effort is made to ensure that the documents on this website are accurate and contain the latest amendments; however, the Township of Southgate does not guarantee or accept any responsibility for accuracy, reliability, currency or completeness of information provided here.